IT Drives Me Mad

At this years Service Desk and IT Support show, we exhibited a" Board of Pain" where visitors could add their own issues that drive them mad about IT.

Our intention was to use this to engage delegates and explore what areas create the most frustration to enable us to better understand and better meet the needs of the IT Industry. ( And have a bit of Fun too! ) We had 170 "postits" posted over the two days. Some comments covered several areas so %=more than 100%

We were surprised at the results ourselves and in particular the number of comments that it was "Lack of IT Literacy" and "Users and Customers" that drove respondents mad scoring 15.3% and 14.6% respectively and 3.65% said they loved IT.

Subject	%	Count
IT illiteracy	15.33%	21
Customers	14.60%	20
IT in General	10.22%	14
SLA Not clear or not working	8.76%	12
Processes not working	8.76%	12
Poor Communication	8.03%	11
Short Term'ism / Fire fighting/ poor planning	8.03%	11
Technology Not delivering / Poor Quality	6.57%	9
Management Failures	5.84%	8
Customers Expectation to High	5.11%	7
Software not delivering / Poor Quality	5.11%	7
Lack of Finance / Undervalued	5.11%	7
Service Desk not responsive	4.38%	6
I Love IT	3.65%	5
Infrastructure Failing / Poor Quality	2.92%	4
Security constrains work	2.19%	3
Lack of Standardisation	2.19%	3
Escalating costs	2.19%	3
Too much Process	1.46%	2
Poor Accountability / Governance	1.46%	2
Ego-Centric IT	1.46%	2
Resistance to Change	1.46%	2
		171

Want to know how we can help get rid of your IT Pain? Give Us a call on 08450558935